LightSpeed Solutions

WHAT MAKES US DIFFERENT MAKES US BETTER

It starts with our approach

To some technology solution firms, you're a customer. To us, you're a partner. Our involvement is 100%. Your business becomes our business. Your success is our success. It's a total commitment.

We begin by doing lot of research? Asking you a lot of questions, about you, your business, and your industry. It's more than likely that we already have worked in your industry or solved similar problem. Then we do further research. It's an essential part of the learning process to find out where you are, and where you want to go.

And this is important: If we don't think we can help you, for whatever reason, we'll tell you up front. We will not waste your time or your money. We operate our company on a highly ethical platform, and we'll treat you exactly the way we'd like to be treated.

A system that works, for you!

We take a very flexible, but systemic approach to working with you. The system is geared to keep you totally informed at all times, always with access and back-up documentation. In fact, we guarantee the following:

• Zero Risk: we give you a 100% money back guarantee if you're unhappy for any reason.
• Quick Prototypes: we provide you with prototypes/designs of solutions in as little as two business days.
• Dedicated Account Manager: One contact for all your questions & concerns.
• Agile Development: 100% stake holder involvement, quick turnaround, access to test systems/builds (hosted on our secure servers)
• Transparent Process: Access to our reporting system, so you always know status of your projects.
• Complete documentation: Source code, Project plan and everything in between.
• Deployment Support (Optional)
• Hosted Solutions (Optional)
• Support Levels (remote):
  • Standard: 4-hour response time (8AM-5PM AEST);
  • Premium (optional): 2-hour response time, with 24/7 support.

Our pricing

At LightSpeed, we base our prices on the value we add to your business. Not based on time, not based on materials, and certainly not on any internal quotas. We believe that our costs will always be lower than the value we provide.

In fact, we never, ever compete on price. We compete on value and the quality of the services and solutions we provide. That makes it a win-win situation for everyone.